{"id":3077,"date":"2020-04-11T16:52:10","date_gmt":"2020-04-11T16:52:10","guid":{"rendered":"http:\/\/www.fdmkarting.com\/?page_id=3077"},"modified":"2020-08-06T22:37:47","modified_gmt":"2020-08-06T22:37:47","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/fdmkarting.com\/index.php\/return-policy\/","title":{"rendered":"Returns & Exchanges"},"content":{"rendered":"

[vc_row][\/vc_row][vc_column][\/vc_column][vc_column_text]Your satisfaction matters to us.\u00a0 We want you to be as stoked on your karting goodies as we are, so if you aren\u2019t stoked, please let us know.\u00a0 You can return most new, unopened items for a full refund. We will even pay the shipping if we deem it is our fault (ie, damaged product, incorrect items)\u00a0 We want you to shop with us again and again, so we will do our best to make it right.\u00a0\u00a0<\/span><\/p>\n

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Contact us at <\/span>orders@fdmkarting.com<\/span><\/a> with a proof of purchase (a receipt or order number will do) to initiate any return or exchange.\u00a0 You should expect your refund or exchange to process within 4 weeks of initiating return shipping, but most returns will process quicker than that.\u00a0\u00a0<\/span><\/p>\n

Returned items must be un-installed, un-worn, un-used.\u00a0 Please don\u2019t go run a sprocket and send it back.\u00a0 If you receive a sprocket and don\u2019t like the quality, the color, or we sent you the wrong one, let us know and we will make it right.\u00a0\u00a0<\/span><\/p>\n

Chassis, complete karts, used items, and digital items like gift cards cannot be returned. Other exceptions may apply.\u00a0 Some returns are subject to a 15% re-stocking fee. Clearance items can be returned for store credit only.\u00a0\u00a0<\/span><\/p>\n

If you feel your item was damaged in shipping please contact us ASAP, and at minimum within 7 days of receiving the item.\u00a0 We will need photos of the box and packing in order to file a claim with the shipping company so do not discard original packing materials.\u00a0\u00a0<\/span><\/p>\n

This policy is valid for 30 days.\u00a0 Any returns after 30 days from date of purchase can be rejected.\u00a0 We will do our best to accept them, but will only be able to offer store credit after 30 days. <\/span>[\/vc_column_text][vc_row][vc_column][vc_separator color=”custom” style=”dashed” border_width=”4″ accent_color=”#00ff15″][vc_custom_heading text=”Initiate a Return or Exchange” font_container=”tag:h2|text_align:center” google_fonts=”font_family:Electrolize%3Aregular|font_style:400%20regular%3A400%3Anormal”][vc_column_text]<\/p>\n

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\nCustomer Name(required)<\/span><\/label>\n\n\t<\/div>\n\n
\nOrder Number(required)<\/span><\/label>\n\n\t<\/div>\n\n
\nItem(s) to Return\/Exchange(required)<\/span><\/label>\n\n\t<\/div>\n\n
\nHow Can we Contact You?(required)<\/span><\/label>\n\n\t<\/div>\n\n
\nAdditional Notes<\/label>\n\n\t<\/div>\n\t

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